The packages are shipped from Europe (Hungary).
Would you like to buy just 2 or 3 smaller items? We suggest the option D1 for everyone who is a private person and only ordered a few labels or small items. This way you'll get the products around 8-12 business day for your reference, and you'll get an e-mail about the delivery and the expected date of arrival. There is no available tracking number and insurance for this service. It means that in case your order gets lost we are not able to get information of the package. With this method the order will can not be reshipped or refunded.
D2 (Registered Mail) contains almost the same services as PM (priority mail), but this way you can track your order. In case your order gets lost we are able to get information of the package. With this method only the delivery cost will can be refunded. You can track your order at www.posta.hu/tracking. Our carrier is the Hungarian Postal Service.
Are you located in the European Union? With this method your order will be shipped with tracking number and insurance and the package arrives usually within 10 days. Available for the following countries: Austria, Belgium, Czech Republic, Netherlands, Luxembourg, Poland, Germany, Slovakia, Slovenia, Cyprus, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Latvia, Lithuania, Malta, United Kingdom, Italy, Portugal, Romania, Spain, Sweden, Iceland, Norway, Switzerland
DT1 contains almost the same services as D1, but this way you'll get your order in 3-8 business days, counting from the day of shipment. In case of smaller orders it's not recommended due to the higher costs. There is tracking number and insurance for this service.
We ship our products all over the world based on the following rates:
|Weight (kg)||Priority letter 8-12 day||Registered mail;8-12 day||Europa Plus 10 day||EMS Pack 3-8 day|
|0,05||1,9 euro||4,9 euro||19 euro||35 euro|
|0,1||3,2 euro||6,2 euro||19 euro||35 euro|
|0,25||6,6 euro||9,6 euro||19 euro||35 euro|
|0,5||10,5 euro||13,5 euro||19 euro||35 euro|
|1||16,9 euro||19,9 euro||19 euro||35 euro|
|1,5||23,9 euro||26,9 euro||26 euro||35 euro|
|2||28 euro||31 euro||26 euro||35 euro|
|3||Please contact us firstname.lastname@example.org about the shipping cost.||61 euro|
with tracking number
ems with tracking number:
available only in european countries
no tracking number;
|with tracking number;
|available only in european countries||
expensive, insurance of the package and the shipping cost
If you receive a package, in which the products are not the ones which were ordered or there are missing or demaged items, we would like to ask you to follow the procedure below:
If you realise, after receiving the package, that the size you ordered is too small/big, or you just do not like to colour or changed your mind, we would like to ask you to contact us and follow the procedure below:
|Name:||K9 GEAR LLC|
|Address:||2310 Szigetszentmiklós, Bajcsy-Zsilinszky u. 43/A|
|V.A.T. number:||25022674-2-13, HU25022674|
|Company registration number:||13-09-171803|
The European Commission created an online dispute resolution website for the following purpose.
"When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute
out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.
As such procedures are an alternative to resolving disputes before a court they are called Alternative Dispute Resolution (ADR).
When they are carried out online, they are called Online Dispute Resolution (ODR)."
Use this link to find out more: http://ec.europa.eu/consumers/odr/