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    Shipping & returns

    To see the prices accordingly to your shipping address, please register and fill the shipping data.
     
    Sign up / login here
     

    Please note:

    If your shipping address is in Europe, the system will count automatically the 27% VAT based on the current  tax rules.
    The priceing outside of the European Union is net. For costumsclearance and VAT, the costumer should be charged, according to the country's rules.
     

    Shipping information:

    The packages are shipped from Europe (Hungary).

    D1
    Would you like to buy just 2 or 3 smaller items? 
    We suggest the option D1 for everyone who is a private person and only ordered a few labels or small items. This way you'll get the products around 8-12 business day for your reference, and you'll get an e-mail about the delivery and the expected date of arrival. There is no available tracking number and insurance for this service. It means that in case your order gets lost we are not able to get information of the package. With this method the order will can not be reshipped or refunded.

    D2
    D2 (Registered Mail) contains almost the same services as PM (priority mail), but this way you can track your order. In case your order gets lost we are able to get information of the package. With this method only the delivery cost will can be refunded. You can track your order at www.posta.hu/tracking. Our carrier is the Hungarian Postal Service.

    EU
    Are you located in the European Union? With this method your order will be shipped with tracking number and insurance and the package arrives usually within 10 days. Available for the following countries: Austria, Belgium, Czech Republic, Netherlands, Luxembourg, Poland, Germany, Slovakia, Slovenia, Cyprus, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Latvia, Lithuania, Malta, United Kingdom, Italy, Portugal, Romania, Spain, Sweden, Iceland, Norway, Switzerland

    DT1
    DT1
    contains almost the same services as D1, but this way you'll get your order in 3-8 business days, counting from the day of shipment. In case of smaller orders it's not recommended due to the higher costs. There is tracking number and insurance for this service.

    For further information, please contact us: k9harness@k9g.eu

    We ship our products all over the world based on the following rates:

      D1 D2 EU DT1
    Weight (kg) Priority letter 8-12 day Registered mail;8-12 day Europa Plus 10 day EMS Pack 3-8 day
    0,05 1,9 euro 4,9 euro 19 euro 35 euro
    0,1 3,2 euro 6,2 euro 19 euro 35 euro
    0,25 6,6 euro 9,6 euro 19 euro 35 euro
    0,5 10,5 euro 13,5 euro 19 euro 35 euro
    1 16,9 euro 19,9 euro 19 euro 35 euro
    1,5 23,9 euro 26,9 euro 26 euro 35 euro
    2 28 euro 31 euro 26 euro 35 euro
    3 Please contact us service@k9g.eu about the shipping cost.                               61 euro
    4 65 euro
    5 69 euro
    6 75 euro
    7 80 euro
    8 85 euro
    9 89 euro
    10 95 euro
    11 98 euro
    12 105 euro
    13 113 euro
    14 121 euro
    15 130 euro
    20 175 euro
    25 217 euro
    30 261 euro

     

    Advantages:

     

    low cost:
    delivery in 8-12 business days

     

    low cost:
    delivery in 8-12 business days

     

    with tracking number
    delivery in 10 business days

     

    ems with tracking number:
    delivery in 3-8 business days

    Disadvantages:

    available only in european countries

    no tracking number;
    no insurance

    with tracking number;
    limited insurance
    available only in european countries

    expensive, insurance of the package and the shipping cost

     

     

     Return:

    If you receive a package, in which the products are not the ones which were ordered or there are missing or demaged items, we would like to ask you to follow the procedure below:

    1.     Contact us via e-mail about the exact nature of concern. -> k9harness@k9g.eu
    2.     Please return us the incorrect product(s) via post.
    3.     Please wait until we have confirmed the receipt of the returned good(s).
    4.     If the problem is caused by us, we will refund you the item’s cost and the shipping cost through PayPal.
    5.     After the confirmation, we will ship you the correct products immediately, without any additional costs or fees.

    If you realise, after receiving the package, that the size you ordered is too small/big, or you just do not like to colour or changed your mind, we would like to ask you to contact us and follow the procedure below:

    1.     Contact us via e-mail about the exact nature of concern. -> k9harness@k9g.eu
    2.     Please return us the product(s) via post paid by you.
    3.     Please send us a picture of the delivery note.
    4.     Please wait until we have confirmed the receipt of the returned good(s) and we will send you the correct item(s)             immediately paid by you or we will transfer you the amount of it back, - €5 as restocking fee.

    Return address:

    Name: K9 GEAR LLC
    CEO: Zoltan Mraz
    Address: 2310 Szigetszentmiklós, Bajcsy-Zsilinszky u. 43/A
    V.A.T. number: 25022674-2-13, HU25022674 
    Company registration number:       13-09-171803
    E-mail: k9harness@k9g.eu

     

     

    The European Commission created an online dispute resolution website for the following purpose.

    "When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute

    out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.

    As such procedures are an alternative to resolving disputes before a court they are called Alternative Dispute Resolution (ADR).

    When they are carried out online, they are called Online Dispute Resolution (ODR)."

    Use this link to find out more: http://ec.europa.eu/consumers/odr/